If you are not fully satisfied with your order, you may return most items within 90 Days of Purchase to receive a refund, credit or replacement. Unfortunately, Firearms, Ammunition and Food items are not returnable or refundable; all sales final. 

All returns require a RMA number. You must call or email HEROES Tactical so that we can issue you an RMA before returning any items. Items without a valid RMA number will not be accepted.

The RMA number must be clearly writtin on the outside of your returned package and your package must include the original invoice.

Returns must be unopened and in original packaging to receive return credit.

When returning product we recommend the use of an insured and trackable shipper such as UPS or FedEX. HEROES Tactical does not refund shipping costs, or cover return shipping. We will not accept COD or damaged packages.

Shipping

Most orders received befor 12pm EST are usually shipped the same day provided the item(s) is in stock. Any items that cannot be shipped within three business days are considered to be not in stock. We ship Monday through Friday. Any order received over the weekend, or on holidays, will be shipped the next business day. 

We cannot ship to PO Boxes. A valid street address is required.

Rush Orders (Next Day Air, 2nd Day Air and 3 Day) will be given top priority.

Most orders are shipped via FedEx. Tracking numbers will be provided just as soon as your order is shipped and the updated status will be emailed to you.

Unfortunately, HEROES Tactical does not currently ship internationally.

Free Shipping

Our Free Shipping policy applies to orders which are placed online in excess of $100. This offer excludes Firearm purchases. Free Shipping does not apply to orders going to APO addresses. 

Store Hours

HeroesTactical.com is open for ordering 24/7/365. Our retail store location and phone hours are Monday through Friday 9:00 am to 5:00pm EST. We return all phone calls twice daily at 11:00am and 4:00pm. We definitely want to hear from you, so please leave us a voicemail including your contact information and the reason for your call. Many times we can respond quicker via email, so please be sure to include your email address or you can drop us a line at info@heroestactical.com.

Competitor Price Matching

Heroes Tactical will consider all price matching requests. If you find a lower price from an authorized dealer of any products we carry we will do our best to match it. Please submit your price matching requests via email to info@heroestactical.co m . Please be sure to include a link to the competing web site or the print ad out of a current magazine. After we verify the product and its price we will contact you. Please consider we will only match legitimate dealers advertised pricing on current products (this does not include closeout, blemished, auctions, discount sites, ect). We reserve the right to match prices only at our discretion, please bear in mind we may not be able to match every price, but we will certainly do our best.

Out of Stocks and Backorders

We try our best to have everything in our online catalog available 100% of the time; however we do run out of some items from time to time. If an item you order is out of stock, you will be notified within one business day of your order. Items are considered out of stock if they can not ship within three days.

We may have other equivalent products available that are not listed on the website due to continually changing product lines. You may call or email and we will always do our best to help find you what you need.

Shipping Fees

Ground shipping is guaranteed to be delivered within 14 days. It is normally less than five days, but can take up to 14 days. We reserve the right to use any shipping provider for these orders. Shipping price listed online is not applicable on some oversize items and international orders, in these cases actual shipping via the lowest cost carrier will be charged.

Once you submit your order to HEROES Tactical and it has been processed and shipped we can not change or cancel your order. Please make sure you want the item(s) before you submit the order. Any changes or cancellations after shipment will be subject to our return policy.

Payment Options

HEROES Tactical accepts the following payment options:
" Visa
" MasterCard
" Discover
" Money Order (must clear before shipping)
" Cashiers Check (must clear before shipping)

HEROES Tactical and/or Outdoor Business Network is not responsible for any typographical errors, pricing errors, omissions, inclusions or any other errors on our web site. We do our best to minimize mistakes, but if you find one please let us know. We reserve the right to change the website at any time.

Website Information

This website, and its contents are the sole property of HEROES Tactical, the Outdoor Business Network, Inc. and its respective licencees. Any unauthorized use or modification of any text, image, code, or content is strictly prohibited. Any use of content from HeroesTactical.com requires prior written consent from Outdoor Business Network, Inc. Outdoor Business Network, Inc. will enforce its intellectual property rights to the full extent of the law.